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WE’D LOVE TO HEAR FROM YOU

Whether you have a question about your order, need help choosing the perfect scent, or just want to say hello — we’re here and happy to help.

Fill out the form below or email us directly, and we’ll get back to you as soon as we can.

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Need something else?
For questions about your order, delivery times, or scent recommendations, our inbox is always open.

We’re a small team, but we promise to respond as thoughtfully as we craft our candles — usually within 1–2 working days.

Frequently Asked Questions

You might find the answer below — if not, feel free to reach out using the contact form. We’re always happy to help.

All orders are processed within 3–5 business days. Once dispatched, you’ll receive a tracking email so you can follow your parcel’s journey in real time. Delivery timeframes may vary depending on your location and chosen shipping method.

Our Gel Wax Melt Gift Set includes a ceramic wax melt burner (available in five colours), six refillable gel wax melts in five scents, four natural beeswax tealights, and a box of Glow & Scent matches — all beautifully packaged and ready to gift.

Absolutely. All Glow & Scent candles are hand-poured using 100% natural soy wax and carefully selected fragrance oils. They’re vegan-friendly and clean-burning.

While wick type isn’t customisable per candle, we offer a variety of premium wicks across our collections:

  • Natural cotton wick

  • Cracking cherry wood wick

  • Cherry wood wick with hollow triangle detailing

Each provides a unique burn experience designed to complement the fragrance and jar design.

Yes — we ship within the United Kingdom and to select international destinations. Please check our website during checkout for availability and delivery costs to your region.

 

We’re so sorry if something arrived in less than perfect condition. Please email info@glowandscent.com within 7 days of delivery with your order number and photos of the issue, and we’ll work swiftly to make it right.